To be a high quality utility service provider for the people of Trinidad and Tobago and thereafter to be the center of Excellence within the water sector in the Caribbean.

• We are a Customer Service Business.
• We shall deliver consistent, reliable, quality water and wastewater services.
• We will achieve sustainable financial self-sufficiency.
• We shall enable our employees to be motivated and well trained, providing a platform for future growth and delivery of excellence.
• We shall improve the organization's impact on the environment and pursue water security for the nation.