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COUNTER SERVICES
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STATEMENT OF ACCOUNT
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- Customer can visit any Ratepayer Centre and request a statement of account. An account number must be provided.
- All requests take one week to process
- Cost of statement for current year is $5.75 and $17.25 per year for years prior to 1997.
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COPIES OF RECEIPTS
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- Some customers pay rates and subsequently lose their receipts. Copies of these receipts can be requested at any Ratepayer Center.
- Customer must provide account number, date of payment and amount paid.
- Cost per receipt - $5.75.
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CHANGE OF POASTAL ADDRESS
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Customers can have their mailing addresses changed by filling out a form at any Ratepayer Centre. The changes are made directly to CIS by the counter staff. There is no cost attached to this service.
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CHANGE OF OWNERSHIP TITLE
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- Customer must visit any of the Ratepayer Centres and bring along a Certificate of Assessment (not more than 3 months old) bearing the new owners’ names.
- Customer must also fill out a form requesting the change.
- The change is made directly to CIS.
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CLEARANCE CERTIFICATES
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Definition
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A Clearance Certificate is a document issued by the Authority, which states in effect that, all outstanding rates and charges on a specific account have been liquidated up to a specific billing period.
This certificate is considered a legal document by all Financial Institutions.
It is mandatory that all necessary checks be done before the certificate is issued.
Clearance Certificates may be requested for the following reasons:
- Sale of property
- Purchase of property
- Property Mortgage
Adjustments are the responsibility of the Customer Business Services Department. These adjustments are done directly to the Customer Information System (CIS).
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Requirements
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- Certificate of assessment not more than three months old (can be obtained from the Warden’s Office)
- Payment of a Clearance Fee and all outstanding rates
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| Class |
Before Vat |
After Vat |
| A1,A2,A3,A4,A5,A6 |
$150.00 |
$172.50 |
| B3,B4,C1,C2,C3,C4 |
$500.00 |
$575.00 |
| D3,D4,E3,E4 |
$250.00 |
$287.50 |
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| Clearance Certificates Rates |
- Payment to be made by certified cheque, cash or Linx, credit card (absolutely no personal cheques)
- Precise directions to the property.
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BILLING QUERIES
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Visit any of our Ratepayer Centers or call 662-2302/7 ext 2077, 3008, or 3011.
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