The Water and Sewerage Authority (the Authority) acknowledges the significant challenges facing our country, with the confirmed cases of Covid-19 announced thus far and need for water for personal hygienic purposes. The Authority also acknowledges its critical role in providing a safe and reliable water service to citizens across Trinidad and Tobago.

In this regard, the Authority has been making adjustments to its 2020 Water Supply Management Plan, in order to meet the additional demand created by the Covid-19 pandemic. Some of the steps being taken involve the following:

Areas to be affected include:

The prevailing Dry Season conditions over the past weeks have begun to negatively impact production at several of the Authority’s water treatment facilities throughout Trinidad and Tobago. This as the country continues to experience below normal rainfall for the period January to February 2020 as follows: Navet – 25.8% and Hollis – 14.7%; while rainfall at Arena, North Oropouche and Hillsborough were marginally below normal for the same period.

Based on projections of rainfall by the Trinidad and Tobago Meteorological Service and the need for potable water to counter the Covid-19 pandemic, the Authority has none the less increased its releases from its major impounding reservoirs by approximately 18 million gallons daily.

As the Authority continues to deal with the fluid situation arising from the Covid-19 pandemic, we wish to advise customers and the public that measures have been implemented throughout the organization to curtail the numbers of staff operating at various locations. This is in keeping with World Health Organization (WHO) social distancing recommendations, as well as the Authority’s Business Continuity Plan. As a result, the Authority will be limiting the services at our Customer Business Centres, Call Centre and New Services Department in the coming week. Customers are strongly urged to use the Authority's Online Payment Portal on its website www.wasa.gov.tt and the WASA Services App available via Apple or Play Stores to make payments, request truck-borne water supply or report leaks. Customers can visit the Authority website www.wasa.gov.tt/ for more details.

Corporate Communications Department
March 21, 2020