As the Water and Sewerage Authority (the Authority) continues to deal with the dynamic situation arising from the Covid-19 pandemic, customers and the public are advised that effective Tuesday 31st March 2020, several measures will be implemented throughout the organization to curtail the numbers of staff operating at various locations. This is in keeping with the Government’s “Stay at Home” policy, as well as World Health Organization (WHO) social distancing recommendations.

In this regard, the Authority's Customer Call Centre will remain open from 6:00 a.m. to 10:00 p.m. daily. Customers are however encouraged to call the Call Centre toll-free at 800-4420/ 4426 for the following only:

Customers are further advised to utilize the WASA Services App, available via Apple and Play Stores, to make all leak reports. The App may also be used to make requests for Truck Borne Water Supply and to pay bills. Reports can also be made through the following emails: contact@wasa.gov.tt or customercomplaint@wasa.gov.tt

Services at all the Authority’s Customer Service Centres have been suspended. However, bill payments can be made via the WASA Services App; WASA online payment services available at www.wasa.gov.tt; or through the online banking service provided by various commercial banks.

The Authority's New Services Department will be available to respond to queries related to existing Building Development Application and Plumbing Applications via the following email address: newservices@wasa.gov.tt

Service Providers and Contractors can collect cheques at WASA’s Head Office, Farm Road, St Joseph, from Wednesday to Friday between the hours of 9:00 a.m. to 1:00 p.m.

The Authority apologises for any inconvenience caused and thanks customers for their patience and understanding, as we all make the necessary adjustments to curb the spread of the virus and work to preserve the health and safety of every citizen.

Corporate Communications Department
March 30, 2020