The Water and Sewerage Authority (the Authority) advises customers of the reopening of some selected Customer Service Centres effective Wednesday 6th May 2020, between the hours of 8:00 a.m. to 12:00 noon, Monday - Friday.

The Customer Service Centres which will be open to accept payments only for rates and other services include:

However, customers are asked to note the following measures that will be in place to ensure the safety of employees and customers alike:

The Authority further advises that bill payments can also be made via its Online Payment Portal at: or the WASA Services App available via Google or Apple Play Stores; any Commercial Bank; Western Union; or Sure Pay. Commercial customers are advised that there are cheque deposit boxes at each of the above-mentioned centres, available for the payment of bills.

Customers in need of assistance with respect to applications for Clearance Certificates, e-Bills, Billing Queries or new service applications are advised to email: or

The Authority apologises for any inconvenience caused and assures customers and the public that it remains committed to providing the necessary services in a manner that will preserve the health and safety of all involved, as we all navigate the threat posed by the Covid-19 pandemic.

Corporate Communications Department
May 04, 2020