The Water and Sewerage Authority (the Authority) will reopen three of the four remaining Customer Service Centres, at Golden Grove Road, Trincity; Southern Main Road, Couva; and Dookie Street, Penal, effective Tuesday 26th May 2020, between the hours of 8:00 a.m. to 12:00 noon, Monday - Friday. This will bring the total number of centres reopened to eleven out of twelve. The Arima Centre is currently being relocated from Sorzano Street to O’Meara Road and will be opened on a date to be announced in June 2020.

The New Services Department at Head Office, St. Joseph, has also been reopened, with Mondays and Thursdays reserved for meeting with applicants for plumbing and building development approval strictly on an appointment basis. To make an appointment, customers are asked to call 662-2302 extension: 2634/2691/2699.

Customers are reminded that the following protocols remain in place to ensure the safety of employees and customers alike:

The Authority further advises that bill payments can also be made via its Online Payment Portal at: www.wasa.gov.tt or the WASA Services App available via the Play Store; any Commercial Bank; Western Union; or Sure Pay. Commercial customers are advised that there are cheque deposit boxes at each of the above-mentioned centres, available for the payment of bills.

Customers in need of assistance with respect to applications for Clearance Certificates, e-Bills, Billing Queries or new service applications are advised to email: contact@wasa.gov.tt or customercomplaint@wasa.gov.tt.

The Authority apologises for any inconvenience caused and assures customers and the public that it remains committed to providing the necessary services in a manner that will preserve the health and safety of all involved, as we all navigate the threat posed by the Covid-19 pandemic.

Corporate Communications Department
May 25, 2020