WASA ADJUSTS OPERATIONS IN LIGHT OF LATEST COVID RESTRICTIONS

The Water and Sewerage Authority (the Authority) is considered an essential service. As such, its operations will continue throughout the period of restrictions that were announced on Monday May 3, 2021 affecting non-essential activities. Consistent with the measures outlined for controlling and preventing the spread of the 2019 Novel Coronavirus, customers and the public are asked to note the following changes that will affect interaction with customers and which will be in effect from Thursday May 6, 2021 to Friday May 21, 2021.

CUSTOMER SERVICE CENTRES

The following Customer Service Centres ONLY will be opened from 8:00 a.m. to 2:00 p.m. for Bill Payments and collection of Clearance Certificates (by appointment):

Payments to the Authority can be made at these locations or via the following:

  1. WASA Services App available on the App Store or Google Play
  2. Customer Portal https://customerportal.wasa.gov.tt
  3. Third Party Payment Partners including First Citizens Bank, Republic Bank, RBC Royal Bank, Scotiabank, VIA (Lotto Booths), Surepay, Western Union

Applications for services or queries can be submitted via the following options:

  1. Email: customerservice@wasa.gov.tt (note that all documents submitted via e-mail must be in PDF Format).
  2. Web Chat: www.wasa.gov.tt
  3. WhatsApp: 709-7793
  4. Drop Box located at Customer Service Centres listed above. Submissions using this facility must be submitted in a sealed envelope (8 ½” x 11” or 8 ½” x 14”) and labelled with:
    1. Applicant’s Name
    2. Contact information - Telephone Number(s) and email address (if applicable)
    3. Service being requested.

Customers are advised that the completion of some services may be delayed due to the above-mentioned temporary working arrangements.

NEW SERVICES SECTION

All transactions or inquiries with respect to building development and plumbing approvals will be conducted by appointment ONLY. Appointments can be made using the following scheduling options:

CHEQUE DELIVERY

When contacted to collect cheques, Service Providers and Contractors can do so at the Authority’s Head Office, St. Joseph, from Monday to Friday, between the hours of 8:00 a.m. to 2:00 p.m.

CUSTOMER CONTACT CENTRE

The Authority’s Customer Contact Centre is available toll-free at 800-4420/6 from 6:00 a.m. to 10:00 p.m. daily. Customers are encouraged to use other self-service options to make reports including:

The Authority apologizes for any inconvenience caused and thanks customers for their patience and understanding, as necessary adjustments are made to preserve the health and safety of our employees and the public, while curbing the spread of the 2019 Novel Coronavirus (Covid-19) virus.

Corporate Communications Department
May 05, 2021