ADVISORY

WASA CUSTOMER SERVICE CENTRES

The Water and Sewerage Authority (the Authority) advises customers that effective immediately, the following Customer Service Centres have been reopened from 8:00 a.m. to 3:45 p.m. Monday - Thursday and 8:00 a.m. to 3:30 p.m. on Friday, for Bill Payments, Agreements and collection of Clearance Certificates (by appointment):

Areas affected include:

  • Head Office – Farm Road, St. Joseph
  • Port of Spain – Corner Kew Place & Phillip Street
  • Arima – O’Meara Plaza, O’Meara Road, Arima
  • Trincity – Golden Grove Road, Arouca
  • Chaguanas – Corner Manic & Market Streets
  • San Fernando – Mon Chagrin Street
  • Princes Town – King Street
  • Point Fortin – Guapo Road
  • Tobago – Krisden’s Building, Crooks River, Scarborough

Customers are further advised that applications for services or queries can be submitted via the following options:

  1. Email: customerservice@wasa.gov.tt (note that all documents submitted via e-mail must be in PDF Format).
  2. Web Chat: www.wasa.gov.tt
  3. WhatsApp: 709-7793
  4. Drop Boxes located at Head Office, Chaguanas and San Fernando Customer Service Centres. Submissions using this facility must be made in a sealed envelope (8 ½” x 11” or 8 ½” x 14”) and labelled with:
    1. Applicant’s Name
    2. Contact information - Telephone Number(s) and email address (if applicable)
    3. Service being requested.

Customers are also encouraged to make payments to the Authority via any of the following options:

  1. WASA Services App available on the App Store or Google Play
  2. Customer Portal https://customerportal.wasa.gov.tt
  3. Third Party Payment Partners including First Citizens Bank, Republic Bank, RBC Royal Bank, Scotiabank, VIA (Lotto Booths), Surepay, Western Union

The Authority also reminds customers that all Covid-19 safety protocols remain in effect at all its Offices, which includes washing hands, social distancing and wearing mask.

Corporate Communications Department
2021 August 18