The Water and Sewerage Authority (the Authority) advises customers that effective immediately, the following Customer Service Centres have been reopened from 8:00 a.m. to 3:45 p.m. Monday - Thursday and 8:00 a.m. to 3:30 p.m. on Friday, for Bill Payments, Agreements and collection of Clearance Certificates (by appointment):

Areas affected include:

  • Head Office – Farm Road, St. Joseph
  • Port of Spain – Corner Kew Place & Phillip Street
  • Arima – O’Meara Plaza, O’Meara Road, Arima
  • Trincity – Golden Grove Road, Arouca
  • Chaguanas – Corner Manic & Market Streets
  • San Fernando – Mon Chagrin Street
  • Princes Town – King Street
  • Point Fortin – Guapo Road
  • Tobago – Krisden’s Building, Crooks River, Scarborough

Customers are further advised that applications for services or queries can be submitted via the following options:

  1. Email: (note that all documents submitted via e-mail must be in PDF Format).
  2. Web Chat:
  3. WhatsApp: 709-7793
  4. Drop Boxes located at Head Office, Chaguanas and San Fernando Customer Service Centres. Submissions using this facility must be made in a sealed envelope (8 ½” x 11” or 8 ½” x 14”) and labelled with:
    1. Applicant’s Name
    2. Contact information - Telephone Number(s) and email address (if applicable)
    3. Service being requested.

Customers are also encouraged to make payments to the Authority via any of the following options:

  1. WASA Services App available on the App Store or Google Play
  2. Customer Portal
  3. Third Party Payment Partners including First Citizens Bank, Republic Bank, RBC Royal Bank, Scotiabank, VIA (Lotto Booths), Surepay, Western Union

The Authority also reminds customers that all Covid-19 safety protocols remain in effect at all its Offices, which includes washing hands, social distancing and wearing mask.

Corporate Communications Department
2021 August 18