SERVICE DISRUPTION

REDUCED PRODUCTION FROM THE NORTH OROPOUCHE WATER TREATMENT PLANT

The Water and Sewerage Authority, (the Authority), advises customers in parts of North East Trinidad served by the North Oropouche Water Treatment Plant, who are currently experiencing low water pressures or in some instances no water supply, that this is due to an ongoing mechanical problem affecting a raw water pump at the facility.

This has resulted in a drop in production from 20 million gallons per day (mgd) to 16 mgd.

AFFECTED AREAS STATUS
Sangre Grande (Town), Sangre Chiquito, Manzanilla, Coalmine, Guaico/Guaico Tamana, Malabar Phases 1,3 & 4, Tumpuna Road, San Rafael, Brazil, La Horquetta, Carapo/O’Meara Road, Signature Park/Mausica Road, Maloney Gardens, Five Rivers, Oropune Gardens, Millennium Park, Sunrise Park, Golden Grove Road Resources have been mobilized to effect repairs. Updates will be provided in subsequent releases.

Customers are further advised that following the completion of these works, it may take up to twelve (12) hours for the supply to normalize to some affected areas.

A limited truck borne service will be available upon request. This can be requested through the following self-service options:

  • Use of the mobile WASA Services App which can be downloaded for Android mobile customers from the Play Store or iPhone mobile customers from the Apple store; or
  • Use of the Customer Portal available on the Authority’s website: www.wasa.gov.tt.

  • Alternatively, customers requiring direct assistance or further information can contact WASA’s Customer Call Centre toll free at 800-4420/26.

    The Authority thanks customers for their patience and understanding.

    Corporate Communications Department
    November 16, 2022